We sincerely appreciate those thousands of loved ones, and correctional facility officers who took the time to talk about TextBehind® service on our website, mobile apps, Google Play Store, Apple App Store, Online Forums, newspapers, magazines, direct emails, letters of appreciation, and recommendations.
There are many “behind-the-scene” aspects of any service where things don’t do as expected regardless of good intentions.
At TextBehind, we actively communicate with our customers, and our team make every possible effort to make it right when unexpected things happen, however rare they might be.
We can certainly accommodate a wide range of needs for your county correctional facility, state department of corrections of any size, and the institutions under the Federal Bureau Of Prisons across the continental U.S., and abroad.Request a Phone Call, or a Meeting
The following survey results were collected from 12 different correctional facilities from 4 states to determine if TextBehind clients were experiencing the same level of quality and satisfaction across different service models.
1) Did TextBehind manage to eliminate contraband from inmate mail?
2) Did TextBehind help you save time and reduce effort when processing inmate mail as compared to before TextBehind was implemented?
Aggregate Response: At least 50% Time Saved
3) Did TextBehind service help reduce the volume of inmate grievances related to their mail?
Aggregate Response: YES
4) How would you rate TextBehind service based on your likeness?
Aggregate Response: 5 Stars - Highly Satisfied
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